ICW Consumer Code for New Homes Application Form

< Return to ICW Consumer Code for New Homes
Independent Adjudication for Customers

ICW Consumer Code for New Homes Application Form

What is this application for?
- This application form is for the home buyer (the customer) to bring a claim
  against an ICW Insured Home Builder if they have not been able to resolve the complaint directly with the Home Builder and after checking with ICW.
- The application form will ask you for the details needed to understand what you would like the Home Builder to do and to help an adjudicator decide your
  dispute.
- The outcome of this adjudication will be contractually binding on both parties if the customer chooses to accept the findings of the adjudicator.
What do I need to do?
- Please read the Scheme Rules carefully before you complete this form.
- Fill in the application form giving as much information as you can.
- It may take you some time to go through the application form and to get all your facts together, but having all the information will help us assess your case fairly.
- This process is conducted entirely in writing. You must ensure that you provide sufficient information and supporting evidence to substantiate your claim.
Before you can make an application you must:
- Follow the procedures set out in the ICW Code for making a complaint to the Home Builder/ Developer.
- Refer the matter to ICW and get a referral notice to the scheme.
- Ensure you have understood the adjudication process fully.
Please let us know if you have any practical needs where we could help – for example with information in another format (e.g. larger print, another language, etc.). If you require assistance in completing this form please contact us.

PDF Application Form Available

If you require a printable version of the application form, to post to us, please click here. We can also send you a paper version, please email applications@cedr.com to arrange this.

If you would like to post your application in, please download the PDF application form above.

You can send applications to:
CEDR Services Ltd
100 St. Paul's Churchyard
London
EC4M 8BU

ICW Consumer Code for New Homes Application Form
1. About you (the Customer/ Home Buyer)

Please provide your full contact details.
Name*

First NameLast Name
Address*

Street Address

Street Address Line 2

TownCounty

Post Code
Email*
example@example.com
Telephone

Area CodePhone Number
2. Representation
Are you applying on behalf of someone?

YesNo
If you have a representative acting for you, please provide their details below.
Name

First NameLast Name
Organisation
If applicable
Address

Street Address

Street Address Line 2

TownCounty

Post Code
Email
example@example.com
Telephone

Area CodePhone Number
To be signed by the applicant named in section 1. I hereby give my authority for the above named person to represent me:

Clear
Type your name

First NameLast Name
Date

DayMonthYear

3. Home Builder/ Developer details
Home Builder*
Address

Street Address

Street Address Line 2

TownCounty

Postcode
Email
example@example.com
Phone Number

Area CodePhone Number
Issues in dispute
Please tell us what your complaint is about and what has happened so far.*

0/1500
Date of completion for the property:

DayMonthYear
Date you first complained to the Home Builder/Developer:

DayMonthYear
Date you referred the matter to ICW:

DayMonthYear
Date ICW referred you to the Scheme:

DayMonthYear
ICW Claim Reference Number
4. What actions would you like the Home Builder/ Developer to take?
Tick all boxes that apply

Give you an apologyTake some practical actionProvide you with a product and/or serviceOther
Please specify:

0/500
5. What Redress are you claiming and why?

Please break down your claim by providing a value for each item you are claiming for and the reason why you are claiming that amount. The maximum permitted amount is specified in the Scheme Rules. If you are asking the adjudicator to direct the Home Builder/Developer to carry out work, then you must specify the details and the likely cost. If you are asking the adjudicator to give you compensation, then you must specify the amount you would like and why. You should provide evidence to justify the redress you are claiming. Please ensure you include everything you would like to claim in this application as you cannot change these details at a later date. If the adjudicator makes a decision in your favour, you should note that they will only be able to direct remedies up toa total value that does not exceed the monetary limit of the Scheme.
Total claimed:*
£
Please attach any supporting evidence.

Limit: 10 files
Cancelof

6. Declaration
Data Protection Act
The Data Protection Act allows ICW and the ICW Insured Home Builder/ Developers to provide information and/or documents about you to CEDR Case Officers and the adjudicator with your consent. By completing this form you are giving your consent.

For more information on our privacy practices and commitment to protecting your privacy, please view our Privacy Policy.
Please read the statements below and tick all boxes before signing this form.*

I apply to CEDR to appoint an adjudicator to settle this dispute in accordance with the Scheme Rules.I have the authority to commit to this adjudication.I have tried to resolve this matter through the Home Builder/ Developer's complaints procedure and contacted ICW.I accept that it is my responsibility to understand how the Scheme works. I understand that guidance and information on how the Scheme works can be found on CEDR’s website and/or by making contact with CEDR.I accept that the Scheme Rules will apply to my case. I understand that the Scheme Rules can be found on CEDR’s website or I can request a copy of these Rules by making contact with CEDR.I have not previously referred this dispute to either the courts or any other Redress Scheme.I understand the claim cannot exceed the limit detailed in the Scheme Rules.I confirm that I have attached my documents/ materials, as evidence to support my claim.I understand that the adjudicator's final decision will be contractually binding on both parties if I accept it. I also understand that the decision is final and not subject to any appeal or further review.
Signature*

Clear
Type your name*

First NameLast Name
Date*

DayMonthYear
We are working on improving our application process, please give a rating on your experience of completing this form.
Please verify that you are human*
Should be Empty:

Independent Adjudication for Customers

ICW Consumer Code for New Homes Application Form

What is this application for?

What do I need to do?

Before you can make an application you must:

PDF Application Form Available

ICW Consumer Code for New Homes Application Form

1. About you (the Customer/ Home Buyer)

2. Representation

3. Home Builder/ Developer details

Issues in dispute

4. What actions would you like the Home Builder/ Developer to take?

5. What Redress are you claiming and why?

6. Declaration