Solicitors Regulation Authority Application Form

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Independent Complaints Review Service for the Solicitors Regulation Authority

Application Form
Please read this carefully before completing the application form.

The role of the Independent Complaints Review Service for the Solicitors Regulation Authority (SRA) is to review the way in which the SRA has responded to complaints made by any member of the public who has been affected by the actions or decisions of the SRA, provided that the complainant has first exhausted the SRA's internal complaints procedure.

The Service can review whether: the investigation was thorough and fair, that all relevant facts were taken into account, that the conclusions reached (in respect of complaints about the service provided by the SRA) were reasonable and properly explained; and that the investigation was handled efficiently and without unnecessary delay.

The Service is independent of the SRA and whilst it cannot overturn any regulatory judgements or decisions made by the SRA, it may offer an independent view on complaints and provide recommendations, advice and guidance to the SRA in relation to specific complaints and more generally to help it to achieve best practice in complaints handling procedures. The SRA does not have to comply with the reviewers' recommendations.

If you require assistance in completing this form please contact the Service on 020 7520 3800 or refer to our website for further details.

PDF Application Form Available

If you require a printable version of the application form, to post to us, please click here. We can also send you a paper version, please email complaintsreview@cedr.com to arrange this.

If you would like to post your application in, please download the PDF application form above.

You can send applications to:
CEDR Services Ltd
100 St. Paul's Churchyard
London
EC4M 8BU
Is your application valid? If you cannot check both boxes below, your application will be declined.*

I have exhausted the SRA's two stage internal complaints procedure.I understand that you cannot overturn regulatory judgements or decisions made by the SRA.
SRA complaint reference number:*
Date of the Stage 2 Complaint Response from the SRA:*

DayMonthYear
Please note: This Service can only accept applications up to 20 working days after the date of the Stage 2 response from the SRA.

Solicitors Regulation Authority Application Form
Your details
Name*

TitleFirst NameLast Name
Role

SolicitorClient (current or former) of solicitorOther
Address

Street Address

Street Address Line 2

CityCounty

Post Code
Email address*
example@example.com
Telephone number

Country CodeArea CodePhone Number
Preferred method of contact

EmailPostOther
The Review Service will communicate with you by email unless otherwise
requested.
Representation
Are you applying on behalf of someone?

YesNo
If you have a representative acting for you, please provide their details below.
Name

First NameLast Name
Organisation
Address

Street Address

Street Address Line 2

TownCounty

Post Code
Email
example@example.com
Telephone

Area CodePhone Number
To be signed by the applicant. I hereby give my authority for the above named person to represent me:

Clear
Type your name

First NameLast Name
Date

DayMonthYear

Your complaint
In the following sections please give brief details of your complaint and attach any supporting documentation you would like the Reviewer to consider. Please focus on those issues which have not been resolved via the SRA internal complaint process.

Please note that the Independent Complaint Reviewer cannot investigate or overturn the regulatory judgements of the SRA.

The Independent Complaint Reviewer can investigate complaints into:
- failure to follow procedures;
- failure to respond in a timely manner;
- alleged discrimination;
- alleged discourtesy;
- failure to apologise or accept mistakes; and
- staff conduct of the SRA in handling the complaint.
The Independent Complaint Reviewer cannot investigate complaints into:
- issues relating to government policy or legislation; and
- issues which have already been considered by another independent competent authority such as the Legal Ombudsman.
Chain of events
Provide as much relevant detail as you can about the events that led up to the issues you have encountered.*

0/1500
Complaint handling by the SRA
Tell us how the SRA has dealt with your complaint.*

0/1500
Recommendations
In relation to recommendations, this can be any of the following:
- an apology.
- appropriate action to improve the SRA’s practices or procedures.
- appropriate action to rectify the situation, such as an extension of time to respond to a deadline.
What recommendations are you asking the Independent Complaint Reviewer to make?*

0/1500
Evidence
Please list the items of evidence you are submitting with this application, noting that this application and supporting evidence will be sent to the SRA.

0/1500
Please attach any supporting evidence.

Limit: 10 files
Cancelof

Declarations

Please read and tick all the statements below carefully before signing this form.
Please tick to confirm:*

I/ We have exhausted the SRA internal complaints procedure (we will confirm this with the SRA) and acknowledge that this form and supporting evidence will be sent to the SRA.I/ We understand that the Reviewer's role is to only review the manner in which the SRA has dealt with a complaint by reference to its published complaint handling procedure.I/ We understand that the Reviewer is only empowered to make recommendations in relation to SRA's handling of the complaint. These recommendations may either be specific to the complaint or more general to improve SRA's processes and practices for dealing with complaints.I/ We understand that if the Reviewer does make recommendations they will not be binding upon the SRA but that if the SRA decides not to act on the Reviewer's recommendations then it must state its reasons for not doing so.I/ We understand that the Reviewer cannot review or overturn the regulatory judgements of the SRA.I/ We understand that the Reviewer’s decision is final and not subject to any appeal or review.I/ We understand that once the Reviewer’s decision is issued, they will not enter into any further correspondence in relation to the complaint.I/ We are making this application on behalf of an organisation and have full written authority to do so (optional).
Signature

Clear
Please type your name: Full name*
Date*

DayMonthYear
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Independent Complaints Review Service for the Solicitors Regulation Authority

Solicitors Regulation Authority Application Form

Your details

Representation

Your complaint

Chain of events

Complaint handling by the SRA

Recommendations

Evidence

Declarations