Aviation Complaints about CEDR Form

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Aviation Complaints about CEDR

CEDR sets high standards across the full range of dispute resolution services we offer, and we strive to achieve those standards all of the time. However, when things do go wrong, you are able to make a complaint to us.

CEDR promises to:
- Treat all complaints seriously and deal with them properly
- Address complaints promptly
- Learn from complaints and take action to improve our service
Please read the Complaints Review Policy and Process carefully, particularly the scope of the Policy, prior to submitting your complaint to us.

If you wish to make a complaint about a case you have had that has gone through the CEDR Aviation Adjudication Scheme, please proceed to the next section.

PDF Complaint Form Available

If you require a printable version of the complaint form, to post to us, please click here. We can also send you a paper version, please email complaints@cedr.com to arrange this.

If you would like to post your complaint in, please download the PDF complaint form above.

You can send the completed Complaint Form to:
CEDR Services Ltd
100 St. Paul's Churchyard
London
EC4M 8BU
Have you been involved in a case brought to the CEDR Aviation Adjudication Scheme?*

YesNo
We can only review complaints which relate to cases that have been brought to the CEDR Aviation Adjudication Scheme.

Aviation Complaints about CEDR Form
1. Personal details

Please provide your contact details.
Name*

First NameLast Name
Organisation
If applicable
Address

Street Address

Street Address Line 2

TownCounty

Post Code
Email*
example@example.com
Telephone

Area CodePhone Number
2. Representative
Are you applying on behalf of someone?

YesNo
If you are complaining on behalf of someone else, please provide your details below.
Name

First NameLast Name
Organisation
If applicable
Address

Street Address

Street Address Line 2

TownCounty

Post Code
Email
example@example.com
Telephone

Area CodePhone Number

3. Case details
Case reference number*
Airline/airport your claim was against*
We can only review your complaint where your case has reached an outcome. Complaints relating to cases which are still active and proceeding through the process cannot be considered.
Please tell us where your case has reached in the adjudication process:

I have received a final decision from an adjudicatorI have reached a settlement with the airline or airport I was in dispute withMy case has been withdrawn from the SchemeNone of the above
What was the date on which the adjudicator’s decision was published?*

DayMonthYear
Note: Only dates within the last 60 days are available to select.

Unfortunately, we can only review complaints about cases which have reached an outcome within the last 60 days.
What was the date on which you reached a settlement with the airline or airport?*

DayMonthYear
Note: Only dates within the last 60 days are available to select.

Unfortunately, we can only review complaints about cases which have reached an outcome within the last 60 days.
What was the date on which your case was withdrawn from the Scheme?*

DayMonthYear
Note: Only dates within the last 60 days are available to select.

Unfortunately, we can only review complaints about cases which have reached an outcome within the last 60 days.
Unfortunately, we can only review complaints that relate to cases which have reached an outcome. As your case has not reached an outcome, we are unable to review your complaint.

4. Your complaint
Is your complaint relating solely to your dissatisfaction with the outcome reached by the adjudicator in your case, including the remedies that the adjudicator did or did not award you?*

YesNo
Unfortunately, we are unable to review a complaint if it is about your dissatisfaction with the decision. However, we are able to review the decision if you consider the adjudicator ignored relevant information, or took into account irrelevant information. A further area we can review is if you consider the adjudicator made an irrational interpretation of the law. If this is the case please go back and select No.
Is your complaint about an airline or airport’s failure to comply with an adjudicator’s decision or a settlement in time?*

YesNo
Unfortunately, we are unable to review any complaints about a failure by an airline or airport to comply with an adjudicator’s decision or a settlement in time. In these circumstances, you should contact CEDR and our staff will be happy to assist you. You may wish to email the team at aviation@cedr.com.

Please select which of the following areas your complaint is about:*

The process followed in your case was not in line with the process as provided for in the CEDR Aviation Adjudication Scheme Rules.Your case was withdrawn from the Scheme for a reason other than those permitted by the CEDR Aviation Adjudication Scheme Rules.The quality of service by CEDR staff has been unsatisfactory (e.g. timeframes have been outside those set out in the Scheme Rules, treatment by CEDR staff has been unsatisfactory).In reaching the decision in your case, the adjudicator ignored relevant information and/or took into account irrelevant information.In reaching the decision in your case, the adjudicator has made an irrational interpretation of the law.My complaint is about something other than the areas listed here.
Please specify which element(s) of the process provided for in the CEDR Aviation Adjudication Scheme Rules was not followed in your case.*

Failure to specify the element(s) here will result in the review of your complaint being terminated.0/500
Please specify the reason that was given for the withdrawal of your case and an explanation of why that reason is not permitted by the CEDR Aviation Adjudication Scheme Rules.*

Failure to specify the element(s) here will result in the review of your complaint being terminated.0/500
Please specify which aspect(s) of the service provided to you by CEDR staff was unsatisfactory and why.*

Failure to specify the element(s) here will result in the review of your complaint being terminated.0/500
Please specify which piece(s) of information the adjudicator either ignored or incorrectly took into account.*

Failure to specify the element(s) here will result in the review of your complaint being terminated.0/500
Please specify the law or laws that the adjudicator irrationally interpreted, and the reasons why their interpretation was irrational.*

Failure to specify the element(s) here will result in the review of your complaint being terminated.0/500
Unfortunately, your complaint does not fall within the Complaint Review Policy. We can only review complaints which fall into one of the categories listed above.

5. Outcomes
Please specify the outcome(s) you are looking for from the review of your complaint. Be as clear and precise as possible.*

0/500
If you would like to attach any document(s) to support your complaint, you can do so below.
Please attach any supporting evidence.

Limit: 10 files
Cancelof

6. Declaration
Please read the declarations and tick all boxes to confirm you understand them before signing this form.*

I have tried to resolve this matter by contacting the CEDR office without success.I have read and understood the CEDR Complaints Procedure.
Your signature*

Clear
Type your name*

First NameLast Name
Date*

DayMonthYear
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Aviation Complaints about CEDR

PDF Complaint Form Available

Aviation Complaints about CEDR Form

1. Personal details

2. Representative

3. Case details

4. Your complaint

5. Outcomes

6. Declaration