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  • Aviation Complaints about CEDR

    CEDR sets high standards across the full range of dispute resolution services we offer, and we strive to achieve those standards all of the time. However, when things do go wrong, you are able to make a complaint to us.

    CEDR promises to:

    • Treat all complaints seriously and deal with them properly
    • Address complaints promptly
    • Learn from complaints and take action to improve our service

    Please read the Complaints Review Policy and Process carefully, particularly the scope of the Policy, prior to submitting your complaint to us.

    If you wish to make a complaint about a case you have had that has gone through the CEDR Aviation Adjudication Scheme, please proceed to the next section.

    PDF Complaint Form Available  

    If you require a printable version of the complaint form, to post to us, please click here. We can also send you a paper version, please email complaints@cedr.com to arrange this.

    If you would like to post your complaint in, please download the PDF complaint form above.

    You can send the completed Complaint Form to:
    CEDR Services Ltd
    100 St. Paul's Churchyard
    London
    EC4M 8BU 

  • We can only review complaints which relate to cases that have been brought to the CEDR Aviation Adjudication Scheme.

  • Aviation Complaints about CEDR Form

  • 1. Personal details

    Please provide your contact details.
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  • 2. Representative

  • If you are complaining on behalf of someone else, please provide your details below.

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  • 3. Case details

  • We can only review your complaint where your case has reached an outcome. Complaints relating to cases which are still active and proceeding through the process cannot be considered.

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  • Note: Only dates within the last 60 days are available to select.

    Unfortunately, we can only review complaints about cases which have reached an outcome within the last 60 days.

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  • Note: Only dates within the last 60 days are available to select.

    Unfortunately, we can only review complaints about cases which have reached an outcome within the last 60 days.

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  • Note: Only dates within the last 60 days are available to select.


    Unfortunately, we can only review complaints about cases which have reached an outcome within the last 60 days.

  • Unfortunately, we can only review complaints that relate to cases which have reached an outcome. As your case has not reached an outcome, we are unable to review your complaint.

  • 4. Your complaint

  • Unfortunately, we are unable to review a complaint if it is about your dissatisfaction with the decision. However, we are able to review the decision if you consider the adjudicator ignored relevant information, or took into account irrelevant information. A further area we can review is if you consider the adjudicator made an irrational interpretation of the law. If this is the case please go back and select No.

  • Unfortunately, we are unable to review any complaints about a failure by an airline or airport to comply with an adjudicator’s decision or a settlement in time. In these circumstances, you should contact CEDR and our staff will be happy to assist you. You may wish to email the team at aviation@cedr.com.

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  • Unfortunately, your complaint does not fall within the Complaint Review Policy. We can only review complaints which fall into one of the categories listed above.

  • 5. Outcomes

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  • If you would like to attach any document(s) to support your complaint, you can do so below.

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  • 6. Declaration

  • Clear
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