The mediation process will focus on what you and your customer want and will try to find a way of solving the problem that you are both happy with.

CEDR is not responsible for paying compensation or making a financial award. If the dispute is resolved via the mediation process and a payment has been agreed the parties will make any payment directly.

What happens next?

• Please review the application form and any supporting evidence from the Claimant. Please then complete and return this form within 10 working days.
• Upon receipt CEDR will confirm the identity of the mediator assigned to this case and they will contact you by email or telephone, usually within 5 working days. A copy of your response form will be sent to the Claimant for their reference only.
• The mediator will endeavour to conclude the mediation within 30 working days of their appointment.
• Full details of the mediation procedure and some information on the process can be found in the Service Rules available on the CEDR website.
• If you have any questions, please contact CEDR via email at: mediation@cedr.com

Please read the following statements carefully and make sure that you understand your responsibilities before signing this  form.

Data Protection Act: The Data Protection Act allows companies to provide information and/or documents about customers to CEDR and the Mediator with your consent. By completing this form you are giving your consent.
 

• I/We apply for the appointment of a Mediator in accordance with this mediation agreement to mediate the dispute between us and the Claimant in accordance with Mediator’s powers set out in the Mediation Scheme Rules.
• I/We agree and understand that the mediator’s recommendations are not binding unless written down and signed by both parties in the agreement. 
• I/We also understand that mediation is a confidential process in which the Mediator as a neutral third party assists parties in working towards a negotiated agreement, with the parties in ultimate control of decision to settle and the terms of resolution.
• I/We declare that I/we am/are authorised to sign this form on behalf of the Business and understand that it is my/our responsibility to ensure that I/we understand the process and will seek guidance from CEDR if required.
• I/We understand that a copy of this Response will be given to the Claimant
• I/We understand that any other information given to the Mediator during the mediation will be confidential unless I/We permit the Mediator to give information to the Claimant 
• I/We accept that the proceedings are confidential and without prejudice. 
• I/We understand that the Mediator does not give legal advice. 
• I/We also understand the Mediator does not act as a judge or arbitrator. them, the Mediator may recommend a solution to the dispute.
• I/We understand and agree that CEDR will charge each party a fee of £240.00 (i.e. £200.00 plus VAT) per party to provide the Service.
• I/We understand that should the other party not respond within 14 days, CEDR will arrange a refund within 5 working days
• I/We believe that the facts stated in this application and claim form are true.