Before making a complaint to CEDR you should have raised your complaint with Amazon directly and received an access code. You will need a valid access code to commence the CEDR process. We note that Amazon will issue this to you directly and you will have 30 days to come to CEDR with that code. If you come to CEDR outside of that timeframe, you may have to return to Amazon to obtain another code.
If you have not raised your complaint with Amazon directly or if you have not received an access code, please click here.
In order to submit your application, you must also complete a payment of £245 + VAT if based in the UK or €269 if based in Europe.
Please answer the below question to continue.