• Vinted Medation Scheme - Application Form

     

    This application form is for a User to submit a complaint against Vinted Platform Limited by way of a voluntary, non-binding adjudication process (Mediation).

     

    • The Scheme provides an informal and independent way of mediating disputes.
    • The User may apply if they have not been able to resolve the complaint directly with Vinted.
    • The application form will ask you for the details needed to understand what your dispute is about and what you would like Vinted to do to resolve it.
    • Any recommendation(s) made by the Mediator in their decision will be non-binding. The implementation of any recommendation(s) made by the Mediator will be at the sole discretion of Vinted.

     

    What do I need to do?

     

    • Please read the Scheme Rules carefully before you fill in and return this form.
    • You must complete and submit this application form to CEDR after receiving a final response from Vinted if you remain dissatisfied with the solution provided. Your application will be rejected if it is submitted after 12months.
    • This process is conducted entirely in writing.
    • Fill in the application form as thoroughly as you can, and supply all evidence that you wish to rely on. This may take you some time, but it will help the Mediator to assess your dispute fairly.
    • If you wish, you can provide further information and/or evidence within 3 working days of submitting this form.

     

    Before you submit this application, please note the following:

     

    • The User must have received a final response from Vinted , and still be dissatisfied with the solution provided.
    • This application form must correctly detail the issues in dispute and recommendations sought by the User.
    • The User must read and understand the Scheme Rules in their entirety.
    • Ensure you have understood the mediation process fully, noting that decisions are final and not subject to any appeal or review.

  • 1. About You (the User)

    Please give us your details below.

  • 2. Vinted

  • Date of final response:*
     - -

  • 3. Representation

    If you want a representative to act on your behalf throughout the process of this case, please give details of that representative below. If you do not have a representative, select 'No' and go to part 4.

  • To be signed by the User

  • Date
     - -

  • 4. Issues in dispute

  • 5. What recommendation(s) would you like the Mediator to make?

    The Mediator can make one or more recommendations that Vinted take action. Any recommendation(s) made by the Mediator are non-binding.

  • 6. Declaration

  • Please read the statements below and tick all the boxes before signing this form:*
  • Date*
     - -
  • Should be Empty: